3 Routers Tips from Someone With Experience

Netgear Router Problems and Issues Technical Support Guide

One of the common problems customers encounter when using a router is unable to log-in. If you are one of the many having issues logging-in to your router, then this article is best for you. First, using an Ethernet cable, connect your router and computer, with one end of the LAN port with both ends secured. As explained in the user manual, check the Internet LED to ensure it is lit and troubleshoot the light status if it is not lit. The LEDs for the ports should be lit on, and it not, try to move the cable to another port, and troubleshoot as instructed in the manual if it is not successful. There should also be a lit on the LED of the Ethernet adapter. If ever that the Ethernet adapter was not manufactured by Netgear, you need to contact the direct manufacturer.

Check to see if your computer is connected to the router by selecting start, run, and type ping or, and your computer is not connected if you see the message “Request timed out”. Make sure that proxies are not ongoing or enabled by using Internet Explorer, choose Tools then Internet Options, Connections, and LAN Settings, ensuring that the field that says “use a proxy serever for your LAN…” is unchecked. In order to clear previous router log on page, you need to delete offline contents by choosing tools, internet options, delete files, and click ‘OK’. Try to also access the internet using a different computer or browser. Power off your router and power it back on again. If everything fails, you can restore the default factory settings as per user manual and enter the default username and password.

In order to change the WiFi network name (SSID) and password, you need to launch the Internet browser and type the address or Netgear router log-in, enter the username which is ‘admin’ and the default password which is ‘password’. Enter the new username and password on the home page under ‘Wireless’ on the Name or SSID field and Network Key field. You can view the available wireless network if your computer disconnects from the wireless network by entering the new WiFi password or network key. Netgear highly advse enabling of password recovery if changing password for user name admin for users to recover password in case it is forgotten. This type of password recovery is supported by different Internet browsers such as Internet Explorer, Firefox, and Chrome but not Safari. If the password recovery is enabled, you are prompted to enter the serial number that is found on the product label.

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